So perfect! I'm in love with both of my products.
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All Fellow products should be hand-washed only.
Orders Over $74.99 qualify for FREE SHIPPING. Excludes orders containing hard, soft, lunchbox and backpack style coolers and gear bags.
Orders below $74.99 qualify for $9.95 Flat rate ground shipping*
Orders containing coolers and gear bags are calculated using negotiated rates from UPS or USPS.
To avoid exuberant shipping costs for our customers, all products included with a cooler or gear bag sale will be excluded from the cost of shipping. This means you ONLY pay the cost of shipping your cooler or gear bag!
Orders received after 3pm Central will begin processing on the next business day.
*Free & Flat Rate Shipping is valid only for shipping addresses in the Contiguous US (excludes AK,HI)
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Design-Forward
Award-winning, beautiful coffee gear.
Precision Brewing
Engineered for the perfect pour.
Built to Keep
Repairable, made to last — not replace.
Specialty-Grade
Trusted by serious home baristas.
Are customizations dishwasher safe?
To keep your design looking its best, we recommend hand-washing with mild soap and warm water. Engraved pieces are especially worry-free (wash-away!), but hand-washing protects printed designs from the harsh heat and detergents of a dishwasher. Avoid abrasive scrubbers, and your drinkware will look great for years.
Will I be able to review my order?
Yes! When you're designing your product, you'll see a real-time preview of how the shipped product will look.
Before adding to cart, you'll have a chance to review everything and can choose to receive an emailed proof from our team for $5. The proof adds 1–2 business days (sometimes more if there's a lot of back-and-forth) before production begins, and if we don't hear back within 10 business days we'll go ahead and make it just the way you ordered it.
If you spot something wrong and didn't request a proof, email or call us within 24 hours and we'll do our best to make the changes before production starts.
Will my design fade, peel, or scratch over time?
Customized to last. Engraved designs are cut right into the material, so they'll never fade or peel — they're as permanent as the product itself. Printed designs are cured for a durable, vibrant finish that holds up to everyday use. With normal care, your customization is made to go the distance.
Can I return a customized product?
Because each piece is personalized just for you, custom items can't be returned or exchanged for buyer's remorse — they're one of a kind. That said, we stand behind our work completely: if your order arrives damaged or there's a production error on our end, reach out within 30 days and we'll make it right with a replacement or refund.
When will my order ship?
Every order is made just for you at our shop in Austin, TX - engraved, printed, and packed under one roof. Most orders ship in about 6 business days, and many head out the door in as few as 3.
For real-time shipping estimates, check the messaging on the product page (right above the color selection) or in your cart. Multi-product orders with differing estimated ship dates, will be shipped together.
One thing to know: if you add a proof at checkout, the review-and-approval step can add up to 3 days before your order ships.
Once shipped, most of the lower 48 sees delivery in 3–4 days, and you'll get a tracking email the moment your order is on its way. Whenever we can get your order out faster, we will.
Overall rating: 4.7 / 5 from 19 reviews.
So perfect! I'm in love with both of my products.
Stevie S. 5/5 Verified
Lots of good things to say about this order. First, I was pleasantly surprised to find high-quality branded swag that could be ordered one item at a time without a huge markup. The product selection includes brands and items I'd genuinely buy for myself, not just generic promotional products. Customer service was also excellent. They responded quickly when I realized I might have uploaded the wrong image and helped put my mind at ease. Finally, I ordered a personalized travel mug as a surprise for my sister, and she's absolutely obsessed with it. Overall, a great experience from start to finish.
Erin B. 5/5 Verified
Extremely pleased with the whole process!
Trevor N. 5/5 Verified
Great coffee cup with super-sharp laser engraving. Clients love them. Extremely well done.
Wes G. 5/5 Verified
I ordered a few of the Fellow Carter tumblers in 12oz and 16oz with 3 different logos. The logo I used for this one is rectangular, so I had to shrink it down to fit within the engravable area, and it turned out pretty small. The other tumblers I ordered have a square logo which worked much better. Otherwise, I’m pretty happy with how it turned out.
Dan C. 4/5 Verified
I love the way this mug turned out. The software to upload my logo was easy to use and the finished result looks great! I went with the 12oz Fellow Carter tumbler which is the perfect size for carrying around. The lid seals well too, which is great for throwing in a backpack or lunch bag. I also appreciate that there were no minimum quantities when ordering.
Dan C. 5/5 Verified
I did not receive the package
Justin M. 1/5 Verified
Solid decal, excellent detail
Rob W. 5/5 Verified
I had a great experience! The mugs came just as I had hoped! Thank you!
Maren P. 5/5 Verified
Looks great, exactly what we hoped for.
Maggie B. 5/5 Verified
Carter Move Mug with Splash Guard | 12 oz
Store owner replied: Looks awesome! Thanks for sharing the end result!
The traveler itself is top tier! Cannot say enough good things. The engraving was PERFECT. Everything we wanted for company gifts. 10/10!
Yolanda T. 5/5 Verified
Good quality!
Angela L. 5/5 Verified
Carter Move Mug with Splash Guard | 12 oz
Store owner replied: Lovin' the color palette!
Absolutely loving the new mugs with the splash guard!
Angelia C. 5/5 Verified
Carter Move Mug with Splash Guard | 12 oz
Store owner replied: Those look awesome! And yes the splash guard is nice for those splash-y occasions!
The team loved them Well done. Will be ordering more!
James R. 5/5 Verified
Engraving came out great! Just as expected. Customer service was also very helpful when I needed to make a last minute change. I appreciated that they sent a mock-up to approve before final execution.
Megan T. 5/5 Verified
I was so eminently pleased with the results. Custom Branding was the only service I could find to customize a coffee thermos with the laser engraving I wanted, andso when it arrived, I was happy, happy, happy. Def going to use them again!
Zach P. 5/5 Verified
I got exactly what I ordered in about two weeks, earlier than expected. The laser cutting was so precise. I know this custom mug will last a long time.
A. Prince A. 5/5 Verified
Great mug and design looks perfect!
Maggie B. 5/5 Verified
The etching in this mug was so much better than expected!! I can’t wait to get more!!
Micah P. 5/5 Verified

